Dallas-Fort Worth International Airport is employing artificial intelligence to enhance its lost and found process, reuniting passengers with their forgotten belongings. Mikha Sabu and her hardworking staff are the brains behind the airport’s lost and found operation, which uses AI to find and return misplaced items faster.
Nearly 90% of the more than 18,000 things reported lost at DFW Airport each year are eventually found and returned thanks to AI. As part of the procedure, people must report the item as lost and give precise facts regarding it. After that, the AI software checks if the details match the pictures and descriptions of the things that were recovered and if they do, the item is sent back to its rightful owner.
The Lost and Found program is not only used at DFW but also eleven other airports run by Hallmark Aviation Services. Shimaa Fadul, who runs the day-to-day operations of DFW’s lost and found, explains how artificial intelligence (AI) may greatly assist in finding lost items by recognizing distinctive markings such as stickers or serial numbers.
Just this year, Fadul’s crew has found over 400 timepieces, including seven Rolexes, and, most significantly, a wedding gown, in addition to approximately 600 rings. The bride’s outfit, discovered only one day before her wedding, exemplifies the practical consequences of applying AI to real-world situations. So that the bride may get her wedding gown in time, the airport had it sent to her overnight.
The success stories from DFW’s AI-driven lost and found system demonstrate how AI can be applied to real-world problems, benefiting both airport employees and passengers.
