Early Buyer’s of Microsoft’s AI Copilot In Remorse

Microsoft CEO Satya Nadella has been driving the tech giant’s push into artificial intelligence (AI) technologies. Although some early consumers were dissatisfied.

Microsoft is placing a significant chance on AI with the release of its generative AI assistant named Copilot, but some early adopters are not overly thrilled.

Microsoft and OpenAI collaborated to create Copilot. It is a tool that generates documents and presentations, summarises emails and meetings, and connects to Microsoft’s widely used suite of applications, including Word, Outlook, Teams, PowerPoint, and Excel.

It has been accessible for around half a year.

Companies that were testing Copilot were thrilled with the time savings.

Dow Chemicals, which intends to implement Copilot for half its 35,900 workers by the end of the year, commended the tool for its “tremendous efficiency gains.” According to The Wall Street Journal, Lenovo, another early user, shared this opinion.

However, according to the Journal, some people don’t think Copilot is worth the $30 per person cost (in addition to a Microsoft 365 membership).

Critics told the WSJ that Copilot’s Excel and PowerPoint interfaces could have been more precise and dependable. According to the publication, some claimed that the AI computed spreadsheets incorrectly or hallucinated incorrect responses.

A few AI specialists on social media claimed that Copilot produced odd PowerPoint slide suggestions and made mistakes while creating weekend meetings.

A representative at hardware manufacturer Juniper has been testing Copilot since November. He told the Journal that the company needed more time to be ready for all its employees to buy the software.

Customers are finding immediate value in Copilot, according to Microsoft’s corporate VP of contemporary work and business applications, Jared Spataro, who spoke with Business Insider while acknowledging the product’s complexity since “AI is unlike any technology we’ve seen before.”

Of early customers, Spataro stated that seventy percent of customers report increased productivity in just three months, and sixty-eight percent believe Microsoft Copilot raises the caliber of their work. We are paying close attention to what users have to say and will keep working hard to improve Copilot in the future.

Microsoft required businesses to save to at least 300 memberships when it started rolling out Copilot in November.

It began accepting subscriptions from smaller groups in January. Ashley Stewart of Business Insider also noted that the tech giant used Copilot internally earlier this month.

Microsoft is fully committed to its AI future, having invested $13 billion in OpenAI.

Its first Super Bowl advertisement in four years featured Copilot’s promotion on Sunday. CEO Satya Nadella has previously spouted about Copilot and compared its uptake to personal computers.